Shopix

Delete your Shopix account

This applies to your Shopix account on the website and in the Shopix app. It covers merchants and the staff of their stores. If you shopped in a store on Shopix, contact that store about your data.

How to ask

  1. Reply to any email we've sent you, from the address you sign in with, with the subject “Delete my Shopix account”.
  2. Tell us the name of each store you work in, and, for stores you own, whether to close the store or leave it to its other owners.
  3. We reply to confirm it's really you before deleting anything. We finish within 30 days of that confirmation.

What we delete

  • Your account: name, email address, password, two-step authentication and a linked Google sign-in.
  • Your signed-in phones, their notification tokens and your notification settings.
  • Your access to every store.
  • If you ask us to close a store you own, the store and its data: products, photos, settings, staff access, its customers and their details, except what's listed below.

What we keep, and for how long

  • Order, payment and refund records that the law requires us or the store to keep (for example for tax), only for as long as required.
  • In stores that stay open, the store's own records, such as orders and notes, still show your name where you acted on them.
  • Copies in backups, until those backups expire.

Before you ask

You can sign phones out and turn notifications off yourself at any time, in Account → Security on the website or in the app. See our privacy policy for everything we collect.